1 Data We Collect

Account and Order Data

• Name, email address, country
• Items purchased, order ID, purchase date
• Order history and transaction records

Payment Processing

Payment processing is handled by Stripe or PayPal. We do not see or store your full card numbers. Payment processors collect and secure payment information according to their own privacy policies.

Support Messages

• Emails you send to support, legal, or privacy addresses
• Any screenshots or files you share with us for troubleshooting

Device and Usage Data

• IP address, browser type, operating system
• Pages viewed, timestamps, referral source
• Device information (desktop, mobile, tablet)

Cookies

We use cookies to:

• Keep you logged in
• Remember your preferences
• Measure site performance and usage

Marketing Preferences

If you opt in, we collect email or SMS preferences for product updates and educational content.

Media You Send

If you send us screenshots or files for support, we store them temporarily to resolve your issue.

2 Why We Use Your Data

We collect and process your data to:

• Deliver your purchase and give you access to QuietMatch 20
• Process payments and prevent fraud
• Send transactional emails like receipts, access links, and password resets
• Provide customer support and resolve technical issues
• Improve our products and understand how people use the site
• Send marketing only if you opted in (you can opt out anytime)

3 Legal Bases (EU and UK Users)

For users in the EU and UK, we process your data based on:

• Contract: To deliver what you purchased
• Legitimate interests: Site security, fraud prevention, and product improvement
• Consent: For marketing emails and certain cookies (you can withdraw consent anytime)
• Legal obligations: Tax records, accounting, and compliance with law

4 Who We Share Data With

We only share what's needed with trusted service providers:

All service providers are contractually required to protect your data and use it only for the purposes we specify.

We do not sell your personal data to anyone.

5 Data Retention

• Order records: 7 to 10 years for tax and legal compliance
• Support messages: Up to 24 months
• Marketing data: Until you unsubscribe or request deletion
• Analytics data: Aggregated and anonymized after 26 months (Google Analytics default)

6 Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Export your data in a portable format
• Delete your data (subject to legal retention requirements)
• Opt out of marketing at any time

For EU and UK Users

• Object to or restrict certain types of processing
• Lodge a complaint with your local data protection authority

For California Users

• Request disclosure of data collected
• Request deletion of personal data
• Opt out of "sale" or "sharing" (we do not sell or share personal data)

7 Cookies and Tracking

Essential Cookies

Required for the site to function (login, shopping cart, security).

Analytics Cookies

Help us understand site performance and improve user experience (e.g., Google Analytics).

Marketing Pixels

If used, tracking pixels from Meta or Google Ads help us measure ad effectiveness. We only use these with your consent where required by law.

You can manage cookie preferences through the cookie banner when you first visit the site, or through your browser settings.

8 Children

Our content is for adults 18 years or older. We do not knowingly collect data from children under 18. If we discover we've collected such data, we'll delete it immediately.

9 Security

We take reasonable steps to protect your data:

• HTTPS encryption for all site traffic
• Reputable payment processors (Stripe, PayPal)
• Least-privilege access controls
• Regular security updates and monitoring

No system is perfectly secure. If a breach occurs, we'll notify affected users and authorities as required by law.

10 International Transfers

Your data may be processed in the United States or other countries where our service providers operate.

For EU and UK users, we use appropriate safeguards such as:

• Standard Contractual Clauses (SCCs)
• Data Processing Agreements with GDPR-compliant providers

11 Changes to This Policy

We may update this Privacy Policy from time to time. When we do:

• We'll post the new effective date at the top of this page
• Material changes will be communicated via email if you're a customer
• Your continued use after changes means you accept the updated policy

Contact

Privacy Requests: privacy@seven-socialskills.com
General Support: support@seven-socialskills.com